FAQ

  • How Does Acupuncture work?

    The strength of Acupuncture is in how we diagnose all of your symptoms together. We focus on how your different body systems are influencing each other, and make adjustments to retrain your body to work more in harmony with itself.

  • What is a Board-Certified Herbalist?

    A Board-Certified herbalist has completed 4-5 years of training as well as thousands of hours working with patients. They have earned a Master’s or Doctoral degree and passed a national exam in order to practice herbal medicine. Herbal medicine is under the scope of practice of an Acupuncturist, however not all Acupuncturists are Board-Certified herbalists. This depends on their own preferences and state requirements to be licensed.

  • What Can Acupuncture Treat?

    Because of Acupuncture’s effect on balancing entire body systems, there is a wide variety of health concerns that it can effectively address. The most common reasons that people seek Acupuncture treatment include pain, migraine, insomnia, digestive issues, mental health, menstrual and fertility support, autoimmune diseases, high blood pressure, post-covid, and injury recovery.

  • How Do I Use Insurance?

    Before your first appointment, please complete the insurance form so that our billing team can confirm your coverage. You can also confirm your plan through your insurance company directly. If our services are covered by your plan, we will communicate what payments you will make, (deductible, copay, coinsurance, etc). Please note that all payments are due at the time of service. If your policy does not cover our services, we have multiple package options available to keep your treatments as accessible as possible.

  • What is a Superbill?

    A Superbill is a treatment receipt which we would provide you if your insurance does not cover our services. It contains all the information that your insurance company would need to potentially reimburse you for the cost of your treatment. A Superbill does not guarantee reimbursement from your insurance company, and all out of pocket costs are due at the time of service.

  • Do You Have Telehealth Appointments?

    Our Telehealth appointments are only available for follow-up appointments discussing herbal and dietary/lifestyle consultations. During these follow-up appointments, we will discuss how your symptoms may have changed and make adjustments to your herbal formula. Due to licensing regulations, Telehealth appointments are only available for patients in IL and IN.

  • How Many Treatments Will I Need?

    The amount and frequency of your treatments will be determined by your symptoms and diagnostic patterns. More complex health issues may require more extensive treatment compared to more straight-forward health complaints. Acupuncture helps to reset the body functions, which requires consistency and the appropriate treatment frequency. Your provider will work with you to create the treatment plan that fits your needs and health concerns.

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  • What is Your Cancellation Policy?

    We require 24-hours’ notice for any appointment cancellations. Cancellations or rescheduling within 24 hours of your scheduled appointment will be charged 50% of the out of pocket cost. If you are using a package, a late cancellation or no-show to your appointment will automatically deduct one treatment from your package.